Refund policy
At Clicky Cloud Co, each fidget clicker is carefully crafted to bring you a satisfying, high-quality sensory experience. Because many of our items are made to order and customizable, we have a few guidelines for returns and exchanges.
Returns
We accept returns within 14 days of delivery on non-custom items.
To be eligible for a return:
- Item must be unused and in original condition
- Must be returned in original packaging
- Buyer is responsible for return shipping costs
Once your return is received and inspected, your refund will be issued to your original payment method.
Exchanges
We gladly accept exchanges if:
- Your item arrives damaged or defective
- There is an issue with your order
If this happens, please contact us within 7 days of delivery with photos, and we’ll make it right.
Custom & Personalized Orders
Because these are made just for you, custom or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Order Issues
If your order arrives damaged or something isn’t right, please email us at clickycloudco@gmail.com within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We’ll take care of it as quickly as possible.
Cancellations
Orders may be canceled within 2 hours of purchase. After that, production may have already started and cancellation may not be possible.
Shipping Notes
- We are not responsible for lost or delayed packages once they are in the hands of the carrier
- Please ensure your shipping address is correct at checkout
Contact Us
Questions? Reach out anytime at clickycloudco@gmail.com — we’re happy to help!